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Privacy Policy

This Privacy Notice tells you how we maintain your privacy and protect your personal information when using the Hounslow Council Community Information Guide (CIG). 

When you visit the CIG we will collect information that measures how you use the guide. This information is collected anonymously and will not identify you. The data is used to ensure that content from our directory is presented in the best way for you.

What personal information do we collect?

If you contact us via the help form, feedback form or by email via this directory, we will use your contact details and any other information you provide to deal with or respond to your message.

We will only collect personal information that is necessary to make the guide as useful as possible for Hounslow residents. You may choose to volunteer more information to assist with your enquiry. Your personal information may include:

  • Name of organisation
  • Named member of staff
  • Address 
  • Telephone number 
  • Email address 
  • Preferred method of contact

Storing this information 

Any personal information you provide to us on the help form, feedback form or by email will be recorded in our enquiry log. Your personal data will be kept for a period of 12 months, known as the retention period, then it will be deleted from our databases.

Who we share this information with

We will not use your information to contact you again other than to respond to your enquiry. We will not share your details with any third party unless you have consented for us to do so to answer your enquiry.

Links to other websites

The CIG does contain links to other websites that are provided and maintained by third parties. If you follow a link to any of these websites, please be aware these sites will have their own privacy policies and we are not responsible for any of their content, terms and conditions. Please do check any privacy policy before you submit any personal data.

Requesting access to your personal data

Any user of the directory who has submitted an online enquiry can request to see this data and request for it to be deleted if the data is still in its retention period. The right to request this, is known as a Subject Access Request

Further information

The CIG is a service provided by the Community Partnerships Unit who are part of the London Borough of Hounslow. The council’s main privacy notice covers contact with the council and its officers. For more information on the Council’s privacy and legal notices please visit

Service and Activity providers listed on this directory

In addition to the privacy notice above that applies to anyone viewing the directory, an additional notice applies for providers of a service or activity listed in the guide as follows:

If you are a voluntary group, community group, residents/tenant’s association or an organisation in Hounslow/not in the borough which provides a service/activity for people in Hounslow, you can request to advertise in the guide. This involves registering for an account where you will need to provide personal data. This information will only be used to contact you in relation to your advertised record and the ongoing maintenance of it.

We will not share your details with any third party. Your personal data linked to your registration will be removed when you are no longer advertising on the directory.

The FSD software provider IDOX/Open Objects may access information on a needs basis should any issues arise with the FSD. The software provider, in line with GDPR, will have their own privacy notice.