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What is the Community Information Guide?

The CIG is an online directory of voluntary & community groups and organisations who provide services or activities for people in Hounslow borough.

This directory is maintained by the Community Partnerships Unit.

Do I need to register and create an account to use the CIG?

If you are simply looking for information on services and activities then no, you can view the directory at any time. There is no need to register any details.

However, if you are looking to advertise your services on the directory, then you will need to register for an account in order to submit your service information. There is no charge for this.

Who can advertise on the directory?

The Hounslow Community Information Guide is for the benefit Hounslow people to provide information on services and activities in the borough.

In view of that, we will only accept and display information where the organisations/group provides a service to people in the borough of Hounslow.

If you are unsure whether your service can listed, please email or call discuss before submitting a record for approval. CPU can be contacted on cig@hounsow.gov.uk or 020 8583 2450

What checks are made before a service is listed?

The content of the services on this directory are provided by the organisations listed, not by the London Borough of Hounslow.

The role of the directory is to provide information. Even though an organisation/group, activity or service is included, it does not mean it is recommended by the London Borough of Hounslow, or that we have checked its quality. You must check directly with providers that the service meets your requirements.

Links throughout the directory to external websites are provided for your convenience and inclusion of any links does not imply endorsement or approval by the Council of the linked site, its operator or its content.

How often is the information updated?

Users that have registered and have a service listed on the directory can log in at anytime to update their information. All active record holders are contacted at least once a year to update their information.

CPU work hard to maintain the directory to the highest standard possible, but responsibility for the accuracy of the information rests with the providers. If we do not have any communication from a provider listed within a 12 month period, their information will be removed from the directory.

If you come across a service listed where information is incorrect, please do let us know at cig@hounslow.gov.uk

How do I advertise my service?

You sign up and become a registered user (all you need is your e-mail address and a password) which then means you can update your listing as often as you like.

All that we ask is for you to keep your information up to date so the information on the directory remains accurate for all people in Hounslow. We will contact you once a year to remind you to log in and update if you haven’t done so in that time.

How to create an account

  • Click on ‘My Account’ and then ‘Register to advertise your service'. Fill in the details requested and Register your account. 
  • You will be sent an email with an activation code and prompted to enter that code on your screen. (please check your spam/junk if you don't receive the email)

You will be taken to the sign in page to enter your email and password and then see a welcome back message.

  • Click on provider updates and "+add new service". 
  • Work through the form adding all relevant information before clicking save where you should be sent back to the Welcome Back screen with the message ‘Your record has been saved and sent for approval’. Please note, the record will not immediately appear live. It will be reviewed by FIS and then published.

You will receive an email from us advising you that your record has been accepted and published. If you do not hear from us within 2 working days of submitting your information or experience any problems, please get in touch at cig@hounslow.gov.uk or 020 8583 2450

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